Our Returns Policy
At With Emmy Loo, we want you to feel confident in every purchase. Each piece is carefully curated for timeless style, quality and versatility — but if something isn’t quite right, we’re here to make your return process seamless and stress-free.
What’s Eligible for Return?
We’re happy to accept returns for change of mind, size or fit, provided your item is returned within 10 days and meets our return conditions.
To be eligible, your item must be:
- Unworn and unused
- Unwashed
- In its original condition
- Have all original tags attached
- Free from makeup, fake tan, perfume, deodorant, body odour, pet hair, lint or any marks or stains
- Returned with original packaging where applicable
Please note: Change-of-mind returns are eligible for a store credit or exchange only. We do not offer refunds for change of mind.
Sale, clearance and promotional items are final sale and cannot be returned or exchanged unless faulty under Australian Consumer Law.
For full details, please see our Returns, Exchanges & Store Credit Policy.
Change of Mind?
We understand that sometimes a piece isn’t quite right, whether it’s the fit, size, colour or simply a change of heart.
If your purchase meets our return conditions and is returned within 10 days, we’re happy to offer you either:
- A store credit, valid for 3 years from the date of issue, or
- An exchange, subject to availability.
We do not offer refunds for change-of-mind purchases.
Please note that sale, clearance and promotional items are final sale and cannot be returned or exchanged unless faulty under Australian Consumer Law.
For full details, please see our Returns, Exchanges & Store Credit Policy.
Exchanges
Need a different size or style? We’re happy to offer an exchange, subject to availability.
If you’re looking for a specific size or style, we recommend placing a new order as soon as possible to secure it, as we’re unable to hold stock while your return is in transit.
Once your original item has been received, inspected and approved, we’ll issue your store credit, which can be used towards your replacement item.
To request an exchange, simply email us at hello@withemmyloo.com.au with your order number and let us know what you’d like to exchange.
Sale Items
Please choose carefully, sale items are final and cannot be returned or exchanged.
All sale, clearance and promotional items are final sale and cannot be returned, exchanged or issued with store credit.
Faulty / Damaged Items
We carefully check every item before it leaves our boutique, but if you believe your purchase has a manufacturing fault, please get in touch with us within 7 days of receiving your order.
Email hello@withemmyloo.com.au with your order number, a brief description of the issue and a couple of clear photos so we can assess it for you.
If the item is confirmed to be faulty, we’ll work with you to provide an appropriate remedy in accordance with Australian Consumer Law, which may include a repair, replacement, refund or store credit.
Please note that damage caused by general wear and tear, incorrect care or washing, accidental damage, snagging, pilling or alterations is not considered a manufacturing fault.
RETURNS — FAQ
How long will it take to process my return?
Once we receive your return, please allow up to 3 business days for processing.
You’ll receive an email confirmation when your store credit or approved refund has been issued.
How do I return an item?
1. Check your item meets our return conditions under our policy
2. Email us at hello@withemmyloo.com.au with:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for return
3. Once approved, post your return within 2 business days via a trackable service.
(Return postage is at the customer’s expense unless the item is faulty.)
I’m unsure if my return qualifies — can someone help?
Absolutely — we’re here to make returns as seamless as possible.
If you’re not sure your item meets the return conditions, or have questions about fit, timing, or exchanges, simply reach out to us:
hello@withemmyloo.com.au
Our team is always happy to guide you through the process.
When will I receive my store credit?
Returns are processed within 3 business days of arrival.
We’ll email you once your store credit is approved and has been issued.